At Play Storm, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

Digital Products

Due to the nature of digital products, all sales are final. We do not offer refunds on digital downloads or licenses once the purchase is completed. Please make sure to review the product details carefully before buying.

Physical Products

If you purchase a physical item (such as board games or merchandise) and it arrives damaged or defective, please contact us within 14 days of receipt. We will gladly arrange a replacement or refund once the issue is verified.

How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with your order number and a description of the issue. We will respond within 3 business days.

Exceptions

We do not provide refunds for change of mind or if the product does not meet your expectations. We recommend reading product descriptions and reviews carefully before making a purchase.

Thank you for shopping with Play Storm. If you have any questions about our refund policy, please don’t hesitate to get in touch.