Payment Policy
Accepted Payment Options
At Play Storm, we offer a range of secure and convenient payment methods tailored for your ease:
| Payment Method | Description | Processing Duration |
|---|---|---|
| Credit & Debit Cards | We accept Visa, Mastercard, American Express, and Discover cards | Instant processing |
| PayPal | Secure checkout via PayPal account or guest payment option | Immediate |
| Apple Pay | Available on supported iOS and macOS devices | Instant |
| Google Pay | Supported on Android devices and compatible browsers | Instant |
| Klarna | “Buy Now, Pay Later” or installment plans (UK and EU regions only) | 1–3 business days |
All payments are protected with SSL encryption for your security.
Payment Confirmation & Verification
- Immediate Confirmation: Most transactions are approved instantly.
- Security Reviews: Occasionally, payments undergo manual checks within 1–2 business hours.
- Failed Payments: If payment is declined, you’ll receive an email with next steps.
Currency & Billing Details
- All prices are shown in GBP (£).
- International buyers may experience currency conversion fees; please verify with your bank.
- Price Lock Guarantee: Paid orders keep the original price regardless of future changes.
Refunds and Order Cancellation
Refund Processing Times
| Payment Method | Refund Timeframe | Additional Notes |
|---|---|---|
| Card Payments | 3–5 business days | Dependent on your bank’s processing |
| PayPal | 1–3 business days | Refund credited to your PayPal account |
| Klarna | Up to 5 business days | Adjusts your payment schedule accordingly |
Canceling Orders
- Order cancellation requests must be submitted within 1 hour of purchase via our contact form.
- Orders that have been dispatched cannot be canceled but can be returned per our returns policy.
Fraud Prevention & Security
- We employ 3D Secure 2.0 protocols to safeguard card transactions.
- Address Verification System (AVS): Billing addresses must match cardholder details.
- Suspicious orders may be temporarily held or canceled to protect customers.
Payment Issues & Solutions
What to do if your Card is Declined:
- Verify your card details (number, CVV, expiry date) are accurate.
- Confirm your bank permits online and international transactions.
- Consider alternative payment options like PayPal or Apple Pay.
Understanding Pending Authorizations
- Authorization holds may temporarily appear on your statement for 1–5 days but are not actual charges until finalized.
Need Help?
For any questions about payments, please contact us:
📧 support@playstorm.uk
📞 +44 7920 123 456